Legal

Privacy Policy

Your privacy matters to us. This policy explains what information Embtel Solutions collects, how we use it, and the choices you have over your data.

Effective date: October 27, 2026

Embtel Solutions, Inc. ("Embtel Solutions," "we," "us," or "our") operates the website embtelsolutions.com and provides the professional services described there. Depending on the services you request, we may collect and process the categories of information explained in this Privacy Policy. This Policy describes what we collect, how we use and share it, how long we keep it, and the rights and choices you have. By using our website or our services, you agree to the practices described below.

1. Information We Collect

The information we collect depends on the services you request and how you interact with us. Not all of the following applies to every person. We may collect:

Identifiers and contact details

Name, mailing address, email address, phone number, company name, and similar contact information.
Account, project, or invoice reference numbers we assign to your engagement.

Professional and employment information

Job title, employer details, and related professional information.
Details about your business, goals, requirements, budget, and timeline that you share with us during discovery, scoping, or service delivery.

Financial and billing information

Billing name, address, and payment-processor references when you become a client. We do not store full credit-card numbers; payments are processed by trusted third-party gateways.

Communications

The contents of inquiries, consultation requests, emails, WhatsApp messages, calls, text messages, and other correspondence you exchange with us.

Automatically collected technical information

IP address, device and browser type, operating system, screen size, pages viewed, referring URLs, and similar usage data collected through cookies and similar technologies when you visit our website.

Information from third parties

Information from analytics providers, advertising platforms (such as Google Ads, Meta Ads, LinkedIn Ads), lead-generation tools, and people you authorize who are involved in your project.

2. How We Collect Information

We collect information directly from you (for example, when you request a consultation, submit a form, or send documents), automatically through your use of our website, and from third parties you authorize or who are involved in your project.

3. How We Use Your Information

To respond to your inquiries and provide consultations.
To provide, manage, and deliver the services you request and to communicate with you about them.
To send email communications, including service messages about your inquiry or project and, where applicable, promotional or marketing emails about our services, which you can opt out of at any time.
To send invoices, accept payments, and maintain accounting records as required by law.
To analyse website performance, debug technical issues, and improve our user experience.
To operate, secure, and improve our website and services.
To prevent fraud, abuse, and unauthorized access to our systems.
To comply with legal, regulatory, and professional obligations and to establish, exercise, or defend legal claims.

4. Text Messaging (SMS)

If you opt in on our contact form, book a consultation with your mobile number, or text us, you may receive SMS text messages from Embtel Solutions. Most messages are conversational and sent one-to-one by our staff — for example, replying to a question or sending information you asked for, such as our email or office address. When you book a consultation, our booking system also sends automated transactional messages, such as booking confirmations and appointment reminders. We do not send bulk or promotional marketing text messages through this program.

Consent: SMS consent is optional. You give it by ticking the SMS box on our contact form, by booking a consultation with your mobile number, or by texting us, and it covers messages related to your inquiry, booking, or project. We record when consent was given and the wording you agreed to. Consent is not a condition of purchasing any service.
Message frequency: Message frequency varies based on your conversation with us.
Cost: Message and data rates may apply, depending on your mobile carrier and plan.
Opt out: You can opt out at any time by replying STOP to any message. You may also opt out through any other reasonable method, such as telling us by phone or email.
Help: Reply HELP for assistance, or contact us using the details below.

Mobile information and consent are never shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Email Communications

If you provide your email address or contact us by email, we may send you emails. These include service or transactional emails about your inquiry or project, and, where applicable, promotional or marketing emails about our services.

Unsubscribe: Every promotional email includes an unsubscribe link. You can opt out of marketing emails at any time using that link or by contacting us with the details below. We honor opt-out requests promptly, and in any event within 10 business days.
Service emails: Even if you opt out of marketing emails, we may still send non-promotional messages necessary to provide a service you requested, such as confirming a consultation or responding to your inquiry.
Sender and address: Our marketing emails identify Embtel Solutions as the sender and include our valid physical postal address, consistent with applicable email laws, including the U.S. CAN-SPAM Act.
No third-party marketing: We do not sell your email address or share it with third parties for their own marketing.

6. Cookies & Tracking

Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. Categories include:

Essential cookies — required for the site to function (e.g., security, navigation).
Analytics cookies — used by tools like Google Analytics to understand how visitors use the site.
Marketing cookies — used to measure ad effectiveness and (where applicable) show relevant ads on third-party sites such as Google, Meta, and LinkedIn.

Visitors in the EEA, the UK, and Switzerland are asked for consent before analytics and marketing cookies are used. Everyone else can opt out at any time with the Your Privacy Choices link in the site footer, which reopens our cookie choices. We treat a browser Global Privacy Control (GPC) signal as an opt-out of advertising cookies.

You can also control cookies through your browser settings. Disabling some cookies may affect how the site functions.

We do not sell your personal information for money. Our marketing cookies let advertising platforms (Google, Meta, LinkedIn) show you our ads on other sites, which California law treats as "sharing" for cross-context behavioral advertising; you can opt out as described in section 6. Otherwise, we share information only as follows:

Service providers: with vendors and subprocessors who perform services on our behalf — such as hosting, payment processing, communications, document handling, and customer support — and who are bound to protect your information and use it only for those purposes.
To deliver your services: with third-party platforms, advertising networks, analytics tools, or other parties where necessary to provide the services you have requested, and at your direction or with your authorization.
Professional and legal advisors: with attorneys, accountants, or other advisors as needed in connection with your engagement.
Within our group: with our affiliated entities and service-delivery teams that support the operation of our services, subject to this Policy.
Legal and compliance: when required by law, regulation, subpoena, or legal process, or to protect the rights, property, or safety of Embtel Solutions, our clients, or others.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy. We will notify you before this happens.

8. International Data Transfers

Embtel Solutions, Inc. has offices in the United States (Fremont, California) and India (Zirakpur, Punjab). Your information may be transferred to, stored in, or processed in the United States, India, or other countries where we or our service providers operate. These countries may have data-protection laws that differ from those in your jurisdiction. Where required, we take steps to provide appropriate safeguards for such transfers.

9. Data Retention

We retain personal information for as long as needed to provide our services, maintain records of the work performed, comply with legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of information and the service involved.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure — including encrypted data transfer (HTTPS/TLS), restricted access, and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised through our services, please contact us immediately at info@embtelsolutions.com.

11. Your Privacy Rights

Depending on where you live and applicable laws (including India's Digital Personal Data Protection Act, the EU GDPR, and the California CCPA), you may have rights regarding your personal information, including the right to request access to it, to correct it, to request its deletion, and to opt out of certain uses. You can opt out of marketing emails at any time using the unsubscribe link in any such email, and opt out of text messages by replying STOP. We do not sell personal information for money. We do share it for cross-context behavioral advertising through marketing cookies; you can opt out with the "Your Privacy Choices" link in our footer or with a Global Privacy Control signal.

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your data ("right to be forgotten").
Object to or restrict certain processing activities.
Withdraw consent for marketing communications at any time.
Receive a copy of your data in a portable format.
Lodge a complaint with the relevant data-protection authority.

California residents

If you are a California resident, you may request that we disclose the categories and specific pieces of personal information we have collected about you, request deletion or correction of your personal information, and exercise these rights without unlawful discrimination in the services or prices we offer. You also have the right to opt out of the "sharing" of your personal information for cross-context behavioral advertising, using the "Your Privacy Choices" link in our footer or a Global Privacy Control signal. We do not sell personal information for money.

How to exercise your rights

To make a request, contact us using the details below. We will verify your request as required by law before responding. We will respond within the timeframes required by applicable law (typically within 30 days).

12. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information directly, please contact us so we can delete it.

13. Third-Party Links

Our website may link to third-party websites or services that we do not control — including social-media platforms and advertising networks. This Policy does not apply to those third parties, and we encourage you to review their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. For significant changes, we will provide additional notice (such as an email or website banner). Continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us at:

Embtel Solutions, Inc.: US Office: 39159 Paseo Padre Pkwy, Suite #119, Fremont, CA 94538
India Office: 2nd Floor, Chandigarh Citi Center Office, SCO-12, A-Block, VIP Rd, Zirakpur, Punjab 140603
Email: info@embtelsolutions.com
Phone: +1 (510) 962-7900
Website: Contact Form

For individuals in India, this Privacy Policy is governed by the laws of India, and the courts at SAS Nagar (Mohali), Punjab have jurisdiction. For everyone else, it is governed by the laws of the State of California, without regard to its conflict-of-laws principles, and the courts located in California have jurisdiction. This does not limit any rights you have under the data-protection laws where you live.