Our EcommercePhilosophy

 

Great ecommerce websites feature user-friendly interfaces that enable shoppers to find what they want quickly with no headaches. We build online stores with clean navigation, intuitive user experience and industry standard checkout processes that drive sales. Our solutions include custom Content Management Systems and off-the-shelf platforms like Magento, Shopify, PrestaShop and WordPress.

Additionally, we know that in order to convert visitors into customers, your site must be trustworthy and secure. We help clients integrate with the most popular 3rd party payment processors, merchant accounts and SSL providers, to ensure your visitors feel confident when providing their personal information and credit card details.

A GreatE-CommerceWebsite Need..

 

Customer Support

Other major factors in building trust are access to customer support and security. Just like a physical store, shoppers should be able to quickly contact a sales representative should they need assistance. This can be provided by simply displaying a phone number in a highly visible location, or by offering advanced features like online chat support or a customer service center with FAQs and contact information for all departments.

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In-depth Product Information

The best online stores mimic shopping in a brick and mortar store as closely as possible. They provide descriptive product write-ups, high res photos from multiple angles, product videos, technical specifications, shipping and return information and reviews. It’s important to eliminate doubt or hesitancy and give shoppers everything they need to make informed decisions.

Site Security

For new online shops, it’s important to let visitors know you have their best interest in mind by protecting their personal information and providing a reliable services. The two main areas where this becomes a factor are your Payment Gateway and your SSL Certificate.

By using trusted companies like Authorize.net (Credit Card processor) and Symantec (SSL Certificate provider) has been known to increase conversion rates. These providers offer trust badges that can be placed in the footer or on product pages, to let shoppers know their personal and credit card information is safe and sound.

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Add Video

It’s no secret that video is immensely popular on the internet. Shoot some candid “behind the scenes” interviews with management or staff, to showcase your industry expertise, or create a “how it works” video to illustrate your core service offering.

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