Refund Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See terms & condition

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at [email protected].  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 39159 Paseo Padre Pkwy,Suite 119, Fremont, CA 94538, Fremont, CA, 94538.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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☎ (510) 585 6585

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Our agency is cloud-based during Covid-19 and our cloud process is seamless using video chats (Discord, ClickUp, WhatsApp, Zoom, etc.) and screen share collaboration. You’ll feel like you know us in person and maybe one day when it's safe again you will! Feel confident knowing we can be just as efficient this way, if not more! Cheers and we're excited to e-meet many of you soon!

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Why not love the people you work with and the projects you create together? At our agency positive win/win relationships are at the core of what has generated our most successful projects of all time. Our agency culture is vibrant and full of personality as you'll find when you talk to our amazing team of creatives.

Headquartered Physically in Fremont, California

Located just 45 minutes South of San Francisco. One day when it's safe again we'll be excited to host in person meetings.

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